Why Do I Need to Verify My Casino Account?
Online casino players sometimes have to provide proof of identity when they want to withdraw winnings. This is known as ID verification or a KYC process (KYC stands for Know Your Customer). It is a requirement of most gambling regulators and aims to ensure the integrity of the casino.
The reason why this is necessary is because online casinos are a great place for criminals to hide and move money, which makes it very important that the casino has all of your details to ensure that you can withdraw funds should you win. Typically the casino will ask you to upload scans of documents such as a utility bill, passport or driving license and front and back copies of the credit card that you used to make the deposit. The casino may also prevent you from making a withdrawal until this has been completed. Often there will be a dedicated section in the account page pin-up casino login for this or you can contact customer support and they will explain how to send your documents through.
When you submit these documents to the casino the security team will review them and if they are all in order your account will be verified. This should be done fairly quickly and you shouldn’t have to wait too long for it. However, it is important to check your email regularly as the casino will need to contact you if there are any problems with the documents or the information you have provided.
If you are having trouble with a casino that won’t accept your documents for verification or is taking an excessive amount of time to verify your account, then you can complain to the gambling commission in your jurisdiction or use one of the alternative dispute resolution providers. This will ensure that you have a fair chance of getting your winnings.
Some casinos will carry out a soft credit check when you first register which is a quick and easy way to verify your identity but it does not affect your credit report in any way. The majority of casino sites will require a full KYC from you at some point, so make sure that you are prepared for this and have the correct documentation ready.
The main thing is to stay calm and keep checking your email as the casino will need to contact you a number of times during the KYC process. It is also important that you are aware of the regulations in your country and understand them fully as the casino will need to have this information on record in case you are ever required to provide evidence. If you don’t do this then you could be banned from the casino, which is not what you want when you have invested time and money into playing online casino games! Good luck!